MOBILEGhout Al-Shaal Hospital
Connecting reception, departments and follow-up.
The need
Bookings and customer enquiries need to move between reception and departments without losing the request’s context or ownership.
Etaar’s work
Designing and developing the user experience and interfaces, connecting the project’s functions into a coherent workflow. The scope and project screens below show the solution.
About the project
A tailored communication and operations workspace for Ghout Al-Shaal Hospital. The project brings together reception, customer records, appointment bookings and departmental follow-up with role-based staff access. The imagery shows the hospital’s original identity and exterior artwork.
What the project covers
- Unified communication and customer records
- Appointment bookings and departmental handoffs
- Staff roles, follow-ups and management reporting
The experience and Etaar’s role
This project focuses on following a request from reception through to the relevant department. The workspace covers customer records, conversations, bookings and follow-up, with staff permissions and management reporting.
Etaar’s contribution is the development of communication and operational workflows and the information shared between reception and departments. The case uses the hospital identity and exterior imagery without exposing operational or patient records.
A closer look.
